Customer feedback is crucial for any business. The information you provide about whether you are satisfied of dissatisfied with a product or service is a great resource for companies to act upon in order to improve customer experience. Your opinion and reviews posted online helps a business like ours get a full picture of how you as our clients perceive our brand. We ask for feedback on purpose through our website, social media or even in person because we never want to stop listening to you and paying attention to your needs. This is the impact of your feedback on our business:

1. It gives us a chance to improve our house hunting services

When we launched our service to the world, we had a clear understanding of what our customers’ needs were. We knew that property seekers were struggling with:

  1. Lack of integrity in the real estate sector
  2. The tedious process that is house hunting
  3. The time consuming factor
  4. Inadequate clients for landlords
  5. High expenses related to the whole house hunting process

To solve these problems for our clients, we ventured into property technology, creating a platform that would solve all these issues for our consumers.

  1. We purposely created openness and transparency in our organization
  2. We made our platform easy to use
  3. We made property available after 24hours of placing a request
  4. We connected landlords directly to tenants
  5. We regulated our pricing to accommodate Kenyans across all divides

Your feedback on our services gives us insight on how we are doing to keep all these promises to you. It helps us improve on the areas in which we fall short. It also helps us ensure that our services meet your expectations and more so solve your problems and fulfill your needs.

2.  Your feedback serves as a reliable source of info to other clients

Do not underestimate the power your feedback has on influencing other clients to support a brand or avoid it. When you take the time to give honest feedback, it has far reaching effects like giving other potential clients confidence to purchase from a brand like ours.

We urge you to give us feedback on social media or our website at This will give us more credibility with potential clients and increase our visibility. Your opinion is highly valued and appreciated.

3. Your feedback helps us measure your satisfaction or lack of

When you take the time to express your contentment with our services or lack of it, it lets us know what we’re doing right and the areas we need to change or improve. This enables us serve you better and keep innovating. Our company values communication with clients and potential clients.

Try our property platform today and give us feedback on your experience.  We have a team ready to respond to you on Whatsapp, Messenger, Instagram or Email.

4. It shows your support for your favorite brands

When you share your experience with us and others, you demonstrate your support for our brand. It lets us know that we are doing something right and gives us the drive to keep serving more and more Kenyans. Supporting local brands is important because it leads to collective development of the country. When local business grow into large corporations, we all win. Our people acquire more opportunities and our economy thrives.

Challenge yourself to support Kenyan Brands every chance you get and give genuine feedback on the brands you interact with. It goes a long way.

By Wanjiru Muhoro | Writer

7 thoughts on “<strong>THE IMPORTANCE OF GIVING US YOUR FEEDBACK</strong>”

  1. “Your Most Unhappy Customers Are Your Greatest Source Of Learning” said Bill Gates — Microsoft, Principal founder.

    Kamau Wachira- Rongai, Kajiado, Kenya

    • Hey,
      I don’t believe that customers expect you to be perfect.

      However they do expect you to fix things when they go wrong.

      Its my take that customer service excellence has always been and will always be one of the critical competitive advantages for any business.

      Antoinette – Majorca, Spain

      • Well said Antoinette,
        you gotta start with the employees though coz remember that whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work 🙂

        Ghislaine- Casablanca

      • hey Antoinette,
        in the world of Internet Customer Service your competitor is only one mouse click away.

        Alvarez – West Palm Beach, 🇺🇸

    • Numbers don’t lie you know….statistics suggest that when customers complain, business owners and managers ought to get excited about it COZ….the complaining customer represents a huge opportunity for more business:)

      Roshini, Bangalore 🇮🇳

  2. We see our customers as invited guests to a party, and we are the hosts!!

    Inside the vibe is welcoming, energy is creative & it’s our job every day to make every important aspect of the customer experience a little bit better.

    xPodd Support

  3. Hey,
    Unless you are offering a product or service which has no alternative, Service always wins the game.

    Paul Muturi- Parklands, Nairobi, Kenya


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