Customer feedback is crucial for any business. The information you provide about whether you are satisfied of dissatisfied with a product or service is a great resource for companies to act upon in order to improve customer experience. Your opinion and reviews posted online helps a business like ours get a full picture of how you as our clients perceive our brand. We ask for feedback on purpose through our website, social media or even in person because we never want to stop listening to you and paying attention to your needs. This is the impact of your feedback on our business:
1. It gives us a chance to improve our house hunting services
When we launched our service to the world, we had a clear understanding of what our customers’ needs were. We knew that property seekers were struggling with:
- Lack of integrity in the real estate sector
- The tedious process that is house hunting
- The time consuming factor
- Inadequate clients for landlords
- High expenses related to the whole house hunting process
To solve these problems for our clients, we ventured into property technology, creating a platform that would solve all these issues for our consumers.
- We purposely created openness and transparency in our organization
- We made our platform easy to use
- We made property available after 24hours of placing a request
- We connected landlords directly to tenants
- We regulated our pricing to accommodate Kenyans across all divides
Your feedback on our services gives us insight on how we are doing to keep all these promises to you. It helps us improve on the areas in which we fall short. It also helps us ensure that our services meet your expectations and more so solve your problems and fulfill your needs.
2. Your feedback serves as a reliable source of info to other clients
Do not underestimate the power your feedback has on influencing other clients to support a brand or avoid it. When you take the time to give honest feedback, it has far reaching effects like giving other potential clients confidence to purchase from a brand like ours.
We urge you to give us feedback on social media or our website at https://xpodd.com/testimonials/ This will give us more credibility with potential clients and increase our visibility. Your opinion is highly valued and appreciated.
3. Your feedback helps us measure your satisfaction or lack of
When you take the time to express your contentment with our services or lack of it, it lets us know what we’re doing right and the areas we need to change or improve. This enables us serve you better and keep innovating. Our company values communication with clients and potential clients.
Try our property platform today https://xpodd.app/home and give us feedback on your experience. We have a team ready to respond to you on Whatsapp, Messenger, Instagram or Email.
4. It shows your support for your favorite brands
When you share your experience with us and others, you demonstrate your support for our brand. It lets us know that we are doing something right and gives us the drive to keep serving more and more Kenyans. Supporting local brands is important because it leads to collective development of the country. When local business grow into large corporations, we all win. Our people acquire more opportunities and our economy thrives.
Challenge yourself to support Kenyan Brands every chance you get and give genuine feedback on the brands you interact with. It goes a long way.
By Wanjiru Muhoro | Writer